Only content in French is authentic. Translated content may not reflect the subtleties of the French language.

General terms and conditions of sale

Any transaction concluded with the company DISTRIMOTOR implies full and unconditional acceptance of these General Terms and Conditions of Sale (GTCS), which prevail over any purchasing conditions issued by the client..

I. ORDER REGISTRATION

The client must provide all technical information necessary to correctly identify the product.

The documentation and technical sheets are provided for information only. Distrimotor cannot be held liable for errors resulting from incorrect or incomplete information provided by the client.

II. ORDER ACCEPTANCE

An order is binding upon Distrimotor only after written confirmation (email).

Goods delivered in accordance with the order shall not be returned or exchanged, unless expressly agreed otherwise.

The client is solely responsible for the accuracy of the vehicle information provided. Any error concerning the model, engine type, VIN or reference shall not incur the liability of Distrimotor.t.

III. DELIVERY TIMES

The delivery times indicated in the order confirmation are provided for information only.

In the event of a delay, the client may request in writing a new reasonable delivery period.
The sale may only be cancelled if this new deadline is not met, in accordance with Article L216-2 of the French Consumer Code. No compensation may be claimed.

IV. SHIPMENT

Shipping costs are borne by the client, regardless of destination, unless otherwise provided for mainland France.

Shipping costs invoiced to the client shall not be refunded in the event of an incomplete or incorrect address or absence of the recipient.

Goods travel at the recipient’s risk.
In the event of damage or loss, the client must issue clear and precise written reservations to the carrier upon delivery.
In accordance with Article L.133-3 of the French Commercial Code, any reservation must also be confirmed by registered mail to the carrier within three (3) working days following delivery.

Any claim regarding non-conformity (excluding transport-related issues) must be submitted to Distrimotor within 48 hours of delivery.

Images and illustrations on the Distrimotor.com website are non-contractual.

V. PRICES

Our prices are net, excluding VAT, without discounts or rebates.
Distrimotor reserves the right to modify its prices without prior notice in the event of changes in supplier prices or market conditions.

VI. SURCHARGES

For any parts identified as missing, defective or non-compliant by our suppliers upon return of the used core (core return), a surcharge shall be applied according to the table below (in Euros, excluding VAT).

A product returned disassembled or in loose components cannot be refunded.

NB: Valid for passenger vehicles and light commercial vehicles.
Specific rates apply to Heavy-duty / Industrial / Agricultural engines (EXCEPT IN SPECIAL CASES).

Specific conditions for YD25 engines (version delivered without timing components)

Core penalties:

• Visible damage or missing components:

  • Engine block: 200 €

  • Crankshaft: 500 €

  • Cylinder head: 250 €

  • Camshaft: 65 €

Additional penalties

• A NON-DRAINED engine will incur a surcharge of 150 € excluding VAT, corresponding to the transport company’s cleaning fee.

• A 250 € excluding VAT fee will be applied in case of non-return of the transport frame/crate used for the exchange engine.

VII. PAYMENT TERMS

Payment is due in full, by credit card, PayPal, Alma (if available), or bank transfer.
No discount is granted for early payment.

VIII. SHIPPING / DELIVERY

VIII.1 – Standard shipping

All shipments within mainland France are invoiced at a flat-rate shipping fee.

VIII.2 – Return of used parts (exchange system)

Free return of used parts under the exchange system is strictly limited to:

• mainland France,
• EU countries that are part of the EU Customs Territory, via collection or an authorised carrier.

DOM-TOM / RUP (French Overseas Departments and Regions / Outermost Regions)
→ NOT eligible for free return.
→ In these territories, return shipping costs are borne entirely by the client.

VIII.3 – Shipping of heavy products (+30 kg) outside continental Europe

For order placed by a client located outside continental Europe (DOM, COM, RUP, third countries) :

• Shipments of heavy products (>30 kg) can only be made to a freight forwarder appointed by the client, located in mainland France or continental Europe.
• The client must appoint an authorised freight forwarder responsible for collection, export and customs procedures.
• Shipping costs invoiced by Distrimotor apply only up to the address of the forwarder.
• Orders can be paid excluding VAT only if delivered directly to an authorised export freight forwarder.
• Distrimotor performs no direct export of heavy products outside continental Europe.
• Distrimotor assumes no customs formalities, including certificates, export declarations or administrative processing for shipments outside continental Europe.

IX. SECURITY DEPOSIT / CORE CHARGE

Products sold under an exchange system and their packaging are subject to a core charge (deposit).
The refund is issued within 10 to 15 days after receipt and inspection of the used part.

Refund of the core charge is made exclusively via the same payment method used for the order, unless technically impossible.

IX.1 – Zones eligible for free return (reminder)

Free return is limited to:

• mainland France,

• EU countries included in the EU Customs Territory.

IX.2 – Excluded zones

DOM-TOM, COM, RUP and any territory outside the EU Customs Territory are excluded from free return.
In these zones, return shipping costs are entirely borne by the client.

In accordance with the EU Customs Code (CDU), DOM-TOM / RUP are not part of the EU Customs Territory, even though they are institutionally part of the European Union.

IX.3 – Non-compliant part

Distrimotor may retain all or part of the core charge if the returned part is:

• missing,

• non-compliant,

• damaged,

• impossible to restore to standard condition.

IX.4 – Maximum return period

The client has a maximum period of one (1) month from delivery to return the used part.
After this period, and in the absence of return, the part shall be considered as permanently non-returned, and the corresponding deposit becomes the property of Distrimotor, without any claim or refund possible.

X. WARRANTY CONDITIONS

The warranty does not apply if the product has not been installed in strict compliance with the manufacturer’s specifications.

For any claim under warranty, the defective product must be returned to the manufacturer for assessment.

Our suppliers guarantee products intended exclusively for automotive vehicles starting from the date of our invoice.

Excluded from warranty:

• industrial use,

• installation of an engine type other than the original manufacturer specification,

• competition or racing use,

• use in ambulances or any vehicle having undergone special modifications outside manufacturer standards,

• use of LPG fuel.

Products must be installed by a certified professional.
Product conformity must be checked prior to installation.
Any claim for labour costs will be refused for products installed despite being received non-compliant.

Use of oils and fluids compliant with manufacturer recommendations is mandatory.
Any use of unsuitable fluids voids the warranty.

Warranty exclusions

Warranty does NOT cover:

• normal wear and tear,

• adjustments, tuning, maintenance,

• improper installation,

• damage caused by peripheral components not supplied (injection, cooling, etc.),

• negligence, poor maintenance, failure to complete mandatory revisions at 1000 km, 7000 km and 15000 km.

The warranty does not cover fluids (oil / coolant / AC gas), nor their replacement.

Specific warranty durations

• 12 months parts & labour or 15,000 km for an exchange engine (whichever occurs first).

• Used engine < 50 km: 1-year parts-only warranty.

• Used engine > 50 km: 3-month parts-only warranty, subject to replacement of timing kit / water pump / accessory belt.
  (Mileage indicated is non-guaranteed and given for information.)

• 12 months parts & labour or 15,000 km for cylinder heads (new or exchange).

• 12 months for gearboxes (exchange). Correct oil is mandatory.

• 12 months for injection pumps (exchange).

• 12 months for turbochargers (new or exchange).

• 12 months for differentials / axles (exchange).

• 24 months for air-conditioning compressors (exchange). Replacement of the dryer cartridge is mandatory.

• 3 months for short blocks (exchange).

• 3 months for used engines (blocks + cylinder heads only; accessories excluded).

• 6 months for 0 km manufacturer surplus engines (block & head only).

Any product not listed above is covered by a 6-month parts-only warranty.

In all cases, the legal warranty applies.

Clients must contact Distrimotor before any intervention, to be referred to the manufacturer’s after-sales network.

If cylinder head pressure testing is required, no resurfacing is allowed, or warranty will be refused.

The warranty applies only if the product has not been modified and has been installed by a certified automotive technician, and if the vehicle has been used under normal conditions.

Excluded from warranty:
diagnostic fees without manufacturer request, fluids, parts not supplied, vehicle immobilisation, rental or transport of another vehicle, towing or recovery costs.

If the manufacturer's inspection concludes that no defect attributable to the supplied product is found (the product is deemed compliant or the failure is not covered by the warranty), all costs incurred in connection with the warranty claim, including but not limited to return transport costs, dismantling and reassembly costs, inspection costs and any other related expenses, shall remain the responsibility of the customer and may be charged accordingly.

Labour rates: 35 to 50 EUR/hour (maximum), depending on supplier (as stated on invoice).

Geographical validity: Europe (continental).
Warranty is non-transferable between physical or legal persons.

Peripheral parts not supplied (turbo, injection, hoses, accessories, cooling system, electronics, etc.) are never covered, even if their failure causes engine damage.

XI. RETENTION OF TITLE

In accordance with the French Law of 12 May 1980, Distrimotor retains ownership of the goods until full payment is received (principal, interest, fees and charges).
Custody transfers to the buyer upon delivery; liability is thus released.
Risk transfers upon delivery.

Return of goods under retention of title may occur without judicial formalities.
Failing voluntary return, a simple order from the Commercial Court is sufficient.
An expert assessment may be ordered to determine the condition and value of the goods.

XII. DISPUTE

Election of domicile:
The seller elects domicile at its registered office located in Annecy (74), France.

Jurisdiction clause:
In the event of any dispute relating to the performance of a sales contract or payment of the price, as well as any dispute concerning the interpretation or execution of these terms and conditions, the Commercial Court of Annecy shall have sole jurisdiction, regardless of the place of delivery, payment method, warranty claims or plurality of defendants.
No waiver or modification shall apply to this jurisdiction clause.

XIII. RIGHT OF WITHDRAWAL (Consumers only)

In accordance with Articles L221-18 et seq. of the French Consumer Code, the consumer has fourteen (14) days from receipt of the product to exercise their right of withdrawal, without providing any justification and without incurring any costs other than those provided by law.

XIII.1 – Exercise conditions

The client must notify their decision to withdraw by means of an unambiguous statement (letter, e-mail).
A standard withdrawal form is available on request.

Products must be returned in their original condition, complete, not mounted, not installed and not used, in their original packaging.

XIII.2 – Products excluded from the right of withdrawal

Under Article L221-28, the right of withdrawal does not apply to:

• products installed, mounted or showing signs of initial use,

• parts whose packaging has been damaged, preventing resale in new condition,

• customised, configured or specifically adapted products,

• products deteriorated due to client handling.

Any trace of mounting, oil, fuel, fluid or impact automatically renders the product ineligible for return.

XIII.3 – Refund

Distrimotor refunds all sums paid, including standard delivery costs, within fourteen (14) days following receipt of the returned products or receipt of shipping proof.

Return shipping costs remain at the client’s charge.

XIII.4 – Diminished value

Distrimotor reserves the right to apply a reduction in refund value in case of deterioration of the product or its packaging, in accordance with Article L221-23.

CONSUMER MEDIATION

In the event of a complaint, the consumer must first contact SARL DISTRIMOTOR.

If no amicable solution is reached, and provided that a prior written complaint has been submitted and the admissibility conditions are met (available at:
http://www.mediateur-cnpa.fr/comprendre-la-mediation.htm), the consumer may refer the matter to the Mediator of the French National Council of Automotive Professions (CNPA):

• online: www.mediateur-cnpa.fr

• or by sending the completed form to:
  Médiateur du Conseil national des professions de l’automobile (CNPA)
  43 bis route de Vaugirard – CS 80016 – 92197 Meudon CEDEX – France
  or by e-mail: mediateur@mediateur-cnpa.fr

DISTRIMOTOR informs clients of the existence of the European online dispute resolution platform:
http://ec.europa.eu/consumers/odr/

LEGAL NOTES – EXCHANGE STANDARD / TECHNICAL REQUIREMENTS

Mandatory manufacturer guidelines!
For PSA / Mini / Ford / Volvo / Mazda … 1.6 Diesel turbochargers (ref. 753420 / 762328 / 49173-07508), failure to follow mandatory procedures may result in warranty refusal.
If you have not received the document, please request it before installation.
Link: important_bulletin_technique_PSA_turbo.pdf

Download: Mandatory Start-Up Procedure for Mercedes Engine Type 651

Exchange standard (E/S) is governed by French law:
Decree No. 78-993 of 4 October 1978 (amended by Decree No. 80-709 of 5 September 1980), which states that the term exchange standard may only be used if the engine/assembly supplied is new or reconditioned in accordance with manufacturer specifications.

CORE RETURN:
Used parts (old core) are valuable secured items.
Always request a collection slip from the driver and keep it as proof.

Do NOT return the used part before fully completing installation of the new product.
Any missing component from the used core cannot be claimed from Distrimotor.

Images on this site are non-contractual.