Only content in French is authentic. Translated content may not reflect the subtleties of the French language.
SATISFIED OR REFUNDED WITHIN 14 DAYS (for private individuals / applicable to relations between consumers and professionals, extended to contracts concluded off-premises between two professionals provided that the subject of these contracts does not fall within the scope of the main activity of the requested professional)
In accordance with article L 121-16 of the French Consumer Code, you may return the product(s) at your expense within 14 working days of receipt for exchange or reimbursement. After this period, all requests will be refused. However, you must follow the returns procedure set out below:
RETURNS PROCEDURE AND CONDITIONS
The right of withdrawal* only applies to products that have not been assembled and returned in their original packaging with all accessories (seal kit, etc.)
First of all, you need to fill in the refund or exchange request form:Download the form
Once you have filled in the form, you can prepare the return parcel with the parts inside, in their original sealed packaging and in perfect condition for resale.
You are responsible for returning the goods yourself.
Use the original box to make your return, they are provided for the round trip.
You must send your product with the request for refund, properly packaged at the following address:
DISTRIMOTOR SARL
32 AVENUE DU PARMELAN
74000 ANNECY / FRANCE
Important notes:
Please enclose the duplicate Invoice that you received by e-mail with your purchase.
*Not valid for purchases made in a physical shop